A strong partner to power your product experiences
Customer success journey
- Kick-off meeting with dedicated customer success manager
- Implementation consulting
- Guided training
- Best practice account design
- Global rollout of pilot setup
- Learning resources with Help & Academy
- Troubleshooting
- Access to ongoing support
- Strategic business reviews
- Growing channel portfolio
- Expertise on industry trends
2,500
Supporting over 2,500 channel integrations
2 trillion
Processing over 2 trillion products per month
1,000
Over 1,000 happy customers
24/7
Around-the-clock platform monitoring
Customer success
- Dedicated expert advisors from day one
- Closely chaperoned onboarding process
- Ongoing success consultation
Implementation
- Project management of your entire global platform rollout with all stakeholders
- Hands-on support setting up accounts aligned with your business goals
- Coordination of your channel requests within the Productsup platform
Feedfighter Services
- Dedicated team to support you in getting the most from your data
- Change requests handled on a personal level
- Service packages available for long-term or one-off projects
Training & continuous enablement
- Instructor-led training on the Productsup platform
- Self-paced learning courses at the online Productsup Academy
- Certifications to empower all users in your account
Support
- Your go-to contact for all platform questions and troubleshooting
- Global team of platform experts in multiple time zones.
- Support available in multiple languages
Meet the team
Every customer is unique, which allows me to be creative in my approach to their solutions. It brings me joy to help them overcome daily pain points and show what our platform can do for them.
I enjoy working with clients because my role is constantly evolving and changing. It keeps me on my toes.
We don’t simply build products to meet the business needs of our customers, we put our heart and soul into understanding their problems and solving them. As we help businesses grow, we also grow as a team and as individuals.
At Productsup, I found an alignment between personal and company values. Even though I’m based in Australia – far away from HQ –I always felt a sense that I belong here, and I enjoy working with the people. As a Pre Sales and Implementation Consultant, I enjoy solving problems by understanding clients’ needs. It makes me feel that I’m contributing to a larger purpose.
